Frequently Asked Questions

Click Register, choose whether you're a tenant or a host, and sign up with your email. You can start browsing straight away.

On the Sign in page, click "Forgot password" and follow the link sent to your email to reset it.

Email us at support@myapartmentbooking.com or visit the Help Centre. Logged-in hosts and tenants can also raise a support ticket directly from their dashboard.

After your stay or interaction, you can leave a review from your bookings or account area. Reviews help future tenants and reward great hosts.

Our Terms of Service, Privacy Policy, and Refund Policy are linked in the footer of every page.

No. We are a commission-free platform. The price you see is set by the host — we don't add booking fees or service charges on top.

Payments are arranged directly between you and the host, according to the terms shown in the listing (for example, cheques, bank transfer, or as agreed). Always get a signed contract and a receipt before paying.

It varies by listing. Each property page shows whether bills (DEWA/utilities), Wi-Fi, cleaning, or other services are included. Check the "Pricing & charges" section of the listing.

Most long-term rentals require a refundable security deposit. The amount and terms are set by the host and confirmed in your contract.

Deal with Verified hosts where possible, never pay before viewing or before signing a contract, request a video tour if you can't visit in person, and keep all communication and receipts. Report anything suspicious to our support team.

Submit the number of rooms, dates, preferred Dubai location, room type and budget. For large requirements, provide the complete group requirement so suitable long-stay options can be identified.

Indian companies can search for suitable long-stay properties or submit a corporate accommodation request specifying the number of employees, dates, location and budget.

A UK company can submit its employee accommodation requirement, including the number of employees, required units, dates, preferred location and accommodation type.

Chinese companies can submit a bulk accommodation request for hotel rooms, hotel apartments or serviced apartments, including the group size, stay duration, preferred location and budget.

You can search long-stay hotel apartments and serviced accommodation on MyApartmentBooking.com, subject to available properties.

For 50-room requirements, submit a bulk hotel accommodation request with your dates, preferred area, room type and budget.

Large corporate or group requirements can be submitted as a bulk long-stay accommodation request, specifying 100 rooms, the required dates and preferred location.

Yes. MyApartmentBooking.com can be used for group and bulk accommodation requirements, depending on the property and availability. You can request multiple rooms or units for the same period.

Yes. You can submit a requirement for 10 rooms or units and specify your preferred dates, location, room type and budget.

Large accommodation requirements can be submitted as a bulk hotel booking or group accommodation request — for example, 20 rooms × 30 nights, 50 rooms × 60 nights, or 100 rooms × 90 nights. Availability depends on the property.

Yes. Companies can request multiple hotel apartments or serviced apartments for employees, project teams, relocation groups and other long-stay requirements.

Yes. Group accommodation can be requested for corporate teams, families, travel groups, project teams, events and other groups requiring multiple units.

You can specify that you want the group to stay in the same property. The accommodation provider will confirm availability.

Yes. For example, a group may require 10 studios, 10 one-bedroom apartments, and 5 two-bedroom apartments. The final combination depends on property availability.

Use the Special Accommodation Request / Concierge option to tell us what you are looking for — including 20+ hotel rooms, 50+ hotel apartments, corporate accommodation, employee accommodation, relocation accommodation, a specific building or area, group accommodation, project accommodation, or budget-based accommodation.

Yes. You can submit the building or area you prefer, and the accommodation team can review suitable options.

Yes. Provide the number of people, number of rooms, location, dates, budget and required facilities.

You can submit a special accommodation request. Suitable options may be identified based on your requirements and available properties.

Yes. Large group requirements can be submitted through the bulk/group accommodation request process.

Yes. Companies can use the platform to find long-stay accommodation for employees, consultants, managers, engineers and project teams.

Yes. You can submit a requirement including the number of employees, number of rooms, project duration, preferred location, budget, room type, and required facilities.

Yes. Hotel apartments and serviced apartments can be used as temporary accommodation while employees search for permanent housing.

Yes, subject to availability. For example, 30 employees × 90 nights can be submitted as a corporate long-stay accommodation requirement.

The platform connects guests and businesses with listed accommodation providers. The specific accommodation terms are determined by the hotel or property provider.

Use the search bar to enter a city, community, or building, then refine with filters for property type, beds & baths, price, rental period (monthly or yearly), and amenities. You can also browse listings on the map.

Open any listing and use the Call or WhatsApp button to reach the host directly, or send a message through the platform. There are no middlemen — you deal with the owner or agent directly.

You can browse freely without an account. To save properties, send booking requests, message hosts, or set up search alerts, you'll need a free account.

Click the heart icon on any listing to save it. Your saved properties appear under "Saved" in your account so you can compare them later.

Yes. Set up a Search Alert from the search page and we'll notify you when new properties match your criteria — area, budget, property type, and rental period.

On listings that accept online requests, you can send a booking request with your dates; the host then confirms or declines. For other listings, simply contact the host directly to arrange the rental.

Create a free host account, click "List your property," and complete the guided listing wizard — property type, location, photos, details, amenities, services, pricing, and payment terms. Submit it for review and it goes live once approved.

Yes, listing is currently free while the platform is growing, and you keep 100% of your rental income — we don't take any commission.

Listings are reviewed by our team for quality and authenticity, usually within a short time. Once approved, your property is published and visible to tenants.

While listing is free, every newly approved property is shown first, so new hosts get strong visibility without paying for promotion.

Yes. From your Host dashboard you can edit details, update photos and pricing, duplicate a listing, or unpublish/pause it at any time.

Submit your verification documents (ID and proof of ownership or authority) from your Host dashboard. Once our team approves them, your profile and listings display the Verified badge, which increases tenant trust and enquiries.

Tenants reach you directly via Call, WhatsApp, or in-platform messages. You manage all enquiries and bookings from your Host dashboard.

A hotel apartment is furnished accommodation operated with hotel-style services. Depending on the property, it may include a kitchen, living area, housekeeping, Wi-Fi and other facilities.

A hotel room is generally designed for traditional hotel stays. A hotel apartment may provide additional residential-style space and facilities, making it potentially more suitable for longer stays.

Most hotel apartments are furnished, but facilities vary by property. Check the individual listing for details.

Some hotel apartments have kitchens or kitchenettes. Always check the property listing before booking.

Many do, but the frequency and terms vary by property.

Yes. Hotel apartments can be suitable for families, depending on the unit size, occupancy rules and property facilities.

Yes. Guests and companies from India can search for and request long-stay accommodation in Dubai and the UAE.

Yes. Indian companies can submit requirements for corporate groups, employees, project teams and other long-stay accommodation needs.

Yes. UK-based individuals, companies and travel agencies can request suitable long-stay accommodation.

Yes. Chinese companies and groups can submit requirements for multiple hotel rooms or apartments, subject to property availability.

Yes. Travel agencies can use the platform to identify suitable accommodation for groups and long-stay clients.

Yes. International companies can submit requirements for employees, project teams and relocation groups.

Typically, you select the accommodation you are interested in, enter your stay details and submit a booking request. The accommodation provider can then review the request and respond according to the property's availability and terms.

A booking request is not necessarily an immediate confirmation. The property or accommodation provider must confirm availability and the applicable terms.

Yes. If the property is available on the platform, you can select or request that property.

For the fastest response, provide the number of guests, number of rooms/units, check-in date, check-out date, preferred location, accommodation type, budget, required facilities, and purpose of stay.

Yes. You can specify areas such as Business Bay, Downtown Dubai, Dubai Marina, JLT, Barsha Heights, Al Barsha, Deira, Bur Dubai, Dubai Silicon Oasis, and Jebel Ali.

MyApartmentBooking.com is a long-stay accommodation platform focused on hotel rooms, hotel apartments, serviced apartments and other furnished accommodation for stays of 30 nights or more. Guests can search for suitable long-stay accommodation, while hotels and accommodation providers can list their properties and receive enquiries and booking requests.

Depending on availability, you may find hotel rooms, hotel apartments, serviced apartments, furnished apartments, studio apartments, one-bedroom apartments, two-bedroom apartments, larger apartments, corporate accommodation, and group accommodation.

MyApartmentBooking.com focuses on long stays of 30 nights or more.

Yes. You can search or request accommodation for periods such as 30 nights, 60 nights, 90 nights, 6 months, or longer stays. The exact maximum stay depends on the property and host.

Yes. Dubai is one of the key markets for the platform, including areas such as Business Bay, Downtown Dubai, Dubai Marina, JLT, Barsha Heights, Al Barsha, Deira, Bur Dubai and other areas.

Yes. Availability depends on the properties listed on the platform. The platform can support long-stay accommodation requirements across the UAE.

Depending on the booking process, guests may need to create an account and verify their email before submitting a booking request.

Email verification helps protect the platform from fake requests and allows important booking communications to reach you.

If the favourites feature is available for your account, you can save properties to review later.

Contact options depend on the property and host type. Available communication methods may include platform communication, WhatsApp or telephone.

Cancellation terms are determined by the property's booking conditions. Review the cancellation policy before confirming your reservation.

Eligible hotels, serviced-apartment providers, property owners and accommodation providers can list suitable long-stay properties, subject to platform requirements and approval.

MyApartmentBooking.com's current platform model allows eligible users to list properties without a listing fee, subject to the platform's applicable terms.

Yes. Accommodation providers can manage multiple property listings subject to account and platform rules.

Yes. Hotel apartments and serviced apartments suitable for long stays can be listed.

Yes. Properties can receive booking requests for individual guests as well as larger group or corporate accommodation requirements, depending on the platform functionality and property availability.

Yes. Accommodation providers can provide long-stay pricing according to their own commercial terms.

A long-stay hotel is a hotel or hotel apartment that accommodates guests for an extended period, usually several weeks or months. Long-stay properties may provide facilities such as housekeeping, Wi-Fi, utilities, kitchens, laundry and other hotel services.

A monthly hotel booking is accommodation reserved for approximately one month or longer, rather than booking individual short stays. For example: 30 nights = 1 month, 60 nights = 2 months, 90 nights = 3 months. The property's pricing structure may vary.

It depends on your requirements. A hotel or serviced apartment may be suitable if you want furnished accommodation, housekeeping, utilities, Wi-Fi, flexible stay periods, hotel services, and less responsibility for property maintenance. A traditional rental may be more suitable for someone looking for a permanent residence.

Extensions may be possible depending on property availability. Guests should contact the accommodation provider before the original departure date.

Yes, subject to property availability and the accommodation provider's terms. For six-month requirements, we recommend submitting the exact dates, number of guests, preferred location and accommodation type.

The platform model is designed around reservation requests rather than processing the accommodation payment directly. Payment arrangements should be clearly confirmed with the accommodation provider.

The current business model is designed around zero commission and zero listing fees, subject to the platform's current terms.

Payment arrangements depend on the accommodation provider. Always confirm the accepted payment method, payment schedule and cancellation conditions directly with the provider.

Do not assume that a payment is required simply because you have submitted a booking request. Wait for the accommodation provider's confirmation and review the property's payment terms.

Pricing depends on the property. Some properties may display nightly pricing, while long-stay properties may provide monthly or extended-stay rates. Always review the property's pricing terms before confirming.

You can request long-stay pricing from the accommodation provider. Longer stays may have different pricing from standard short-stay rates.

This depends on the property. Always check whether electricity, water, internet, housekeeping, parking and other services are included.

Taxes and additional charges depend on the accommodation provider and applicable UAE regulations. Check the final property terms before booking.

Some properties may require a security deposit. The amount and conditions are determined by the accommodation provider.

For large or long-stay requirements, you can submit your full requirement and ask the accommodation provider for its best available long-stay or group rate.

A Verified badge means the host has submitted identity and ownership/authority documents that our team has reviewed and approved. It signals a genuine, trustworthy host.

Yes. Every listing is reviewed by our team before it is published, to help keep the marketplace genuine and high-quality.

We only use your information to operate the platform and connect you with hosts or tenants. See our Privacy Policy for full details.

Contact our support team with the listing details. We investigate all reports and remove listings that violate our policies.